On my way to Detroit, I had to make a layover in Midway, Chicago and it's hands down one of the nicer airports I've been in. What did it for me was when I got to the gate, I noticed something that wasn't there in my previous trips to Detroit. Laptop bars w/ electrical outlets and rocking chairs. They were everywhere! Finding seats is usually hard enough but full on areas dedicated to laptop users (everyone) was just brilliant. There is nothing to make a layover more bearable by increasing the affordance for people to use something to keep their minds off the wait. In this case, their productivity boxes (laptops).
As for the rocking chairs, it provided a lot of warmth and frankly, just brought a smile to my face. The first thing I thought was, "That's such a Southwest thing to do."
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